All orders are processed within 3 to 10 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
We will make every effort to dispatch orders as quickly as possible and will advise as soon as possible of any potential delays in processing or dispatch. There is always the possibly delays out of our control with shipping due to carrier error, volumes or technical issues. We will provide every effort to try and assist in tracking or following up any delays that may occur over the expected shipping timeframe.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout. We currently only ship within New Zealand unless prior arrangements have been made before an order is placed.
Free local delivery is available where arranged prior to ordering.
Deliveries are made in co-ordination with you. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.
You can skip the shipping fees with free local pickup if arranged prior to placing your order. After placing your order and selecting pickup at checkout, your order will be prepared and ready for pick up within 3 to 10 business days, unless notified otherwise. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are by prior arrangement only. Please have your order confirmation email with you when you come.
We currently do not offer international shipping. However, we are happy to consider international orders on a case by case basis.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number, if available, that you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org your name and order number, and we will look into it for you.
Shipping to P.O. boxes
We generally do not ship to PO Boxes as many of our items are over size and require a premises to deliver to.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. Please refer to the returns policy for more information.
In the event that your order arrives damaged in any way, please email us as soon as possible at email@example.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at firstname.lastname@example.org.