FAQ

Products

Q: How many people can you have on an arch?
A: We can fit up to 3 people on our arches. If you have more, please send us an email to determine if more will fit/work. (admin@haloandhartdesign.co.nz)


Q: What text can I have on my balloon?
A: You can add any name or short phrase onto your balloon! If you're not sure if your text is too long, please send us a dm or email (admin@haloandhartdesign.co.nz)


Q: What paint is used on your products?
A: We use natural, non-toxic paint for all our painting, they are then coated with a clear acrylic seal.


Q: How do I receive my illustration?
A: You choose to either be sent an email file to download and print the illustrations yourself or to have them printed and posted to you, from us.

Q: Can I add people in the illustration, who aren't in the photo?
A: Yes! One of the great things about digital illustrations, we can add people and pets who aren't in the original photograph, just send through the extra photos and we will do the rest!


Q: Where are your products manufactured?
A: All our products are handmade in Bay of Plenty, NZ.

Time frames

Q: How long will my order take?
A: Custom orders have a current 2 week turnaround, plus postage. Note that there are delays on shipping at the moment

Shipping

Q: Do you send everywhere in NZ?
A: Yes, we send nationwide as long as you have a postal address.


Q: Do you ship overseas?
A: We are currently looking into shipping to Australia, although the cost will be significantly high for our customers.